1. Who we are
ACMEA TECH FZ-LLC provides AI, technology, cybersecurity, cloud, data, software, automation, and IT consulting services. Our registered office is FDRK2400, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, UAE.
You can contact us at contact@acmea.tech.
2. Information we collect
We collect the minimum information needed for the purpose you choose to share it for. This may include:
- Contact details you provide, such as your name, email address, phone number, company name, and role.
- Inquiry or project information you choose to send through our contact form, email, WhatsApp, calls, documents, or meetings.
- Billing information needed to issue invoices, confirm payments, keep accounting records, and meet tax or legal obligations.
- Payment information processed by Stripe or another payment provider. ACMEA does not store full card numbers or card security codes.
- Basic technical information automatically received by our website hosting and security systems, such as IP address, browser type, timestamps, and pages requested.
We do not use advertising cookies, behavioral tracking, or sell personal information. If analytics are used, they are limited to basic website performance and usage measurement.
3. How we use information
We use information only to:
- Respond to inquiries and customer support requests.
- Understand your business needs and prepare proposals, estimates, or project plans.
- Deliver the consulting, software, cloud, cybersecurity, automation, data, AI, or IT services you request.
- Process invoices, payments, accounting records, taxes, and fraud-prevention checks.
- Operate, maintain, and secure our website, forms, email, and business communications.
- Comply with legal obligations, enforce agreements, and protect the rights and security of ACMEA, our customers, and others.
4. Parties to whom information may be disclosed
We disclose information only when needed for the purposes above. Recipients may include:
- Website hosting, email, form, cloud, and communication providers that help us operate the website and respond to you.
- Payment processors, including Stripe, for payment authorization, processing, fraud prevention, dispute handling, and payment records.
- Accountants, legal advisers, insurers, or other professional advisers when needed for business, legal, or accounting purposes.
- Technical delivery partners only when required to provide agreed services and only under appropriate confidentiality or access controls.
- Government, regulatory, law enforcement, or dispute resolution bodies when required by law or necessary to protect rights, safety, security, or property.
We do not sell personal information and we do not disclose it for third-party advertising.
5. Method of disclosure
Information may be disclosed through secure electronic methods, including encrypted website connections, payment processor systems, business email, authenticated cloud services, accounting systems, and direct communication with authorized recipients. We limit disclosure to the information needed for the purpose.
6. Security practices
We use reasonable administrative, technical, and operational safeguards to protect information, including:
- Encrypted connections for the website and payment flows.
- Restricted access to business systems based on need.
- Use of reputable hosting, payment, email, and cloud providers.
- Authentication controls for systems that store customer, billing, or project information.
- Payment processing through providers such as Stripe so ACMEA does not store full card details.
- Retention limits so information is kept only as long as needed for service, legal, accounting, security, or dispute purposes.
No method of transmission or storage is completely secure. If we become aware of a security incident affecting personal information, we will take appropriate steps based on the nature of the incident and applicable legal requirements.
7. International processing
Some service providers may process information outside your country. When this happens, we use reasonable safeguards suitable for the service and the limited information involved.
8. Your choices and requests
You may contact us to request access, correction, deletion, or restriction of personal information where applicable. We may need to verify your identity and may retain information when required for service delivery, legal, accounting, security, or dispute purposes.
9. Changes to this policy
We may update this policy from time to time. The updated version will be posted on this page with a revised date.