1. Who these terms apply to
These Terms of Service apply when you access the ACMEA website, contact ACMEA, request services, accept a proposal, pay an invoice, or otherwise engage ACMEA TECH FZ-LLC for AI, technology, cybersecurity, cloud, data, software, automation, or IT consulting services.
If a signed proposal, statement of work, order form, or separate written agreement applies to a specific engagement, that document controls for the services described in it. These terms apply to the extent they do not conflict with that written agreement.
2. Services
ACMEA provides consulting, assessment, architecture, implementation, integration, automation, custom software, cybersecurity, cloud, data, AI, and IT support services. The exact scope, deliverables, timelines, assumptions, and fees are defined in the applicable proposal, statement of work, invoice, or written confirmation.
Any dates, estimates, or delivery plans depend on timely customer cooperation, access to required systems, accurate information, and decisions from authorized stakeholders.
3. Customer responsibilities
You are responsible for providing accurate information, confirming authority to request the services, granting appropriate access, reviewing deliverables, and making decisions needed for ACMEA to perform the agreed work.
You are also responsible for maintaining backups, internal approvals, licenses, third-party accounts, and compliance obligations that apply to your business unless a written agreement states otherwise.
4. Fees, invoices, and payment
Fees are stated in the applicable proposal, invoice, payment link, or written confirmation. Payments may be processed by Stripe or another payment provider. By submitting payment information, you authorize the applicable payment processor to charge the selected payment method for the amount shown.
Unless a written agreement states otherwise, invoices are due by the date listed on the invoice. Late or failed payment may delay service delivery, support, access to deliverables, or the start of new work.
5. Cancellations and refunds
For consulting or project work, cancellation terms are defined in the applicable proposal, statement of work, or invoice. If no separate cancellation term is stated, fees for work already performed, committed third-party costs, and non-recoverable expenses are not refundable.
Refund requests for duplicate payments, billing errors, or services not yet started can be sent to contact@acmea.tech. ACMEA will review the request against the engagement scope, work performed, payment status, and applicable legal obligations.
6. Third-party services
Services may involve third-party platforms such as cloud providers, payment processors, software vendors, communications tools, analytics tools, security services, hosting providers, or business applications. Your use of those platforms may be governed by their own terms and policies.
ACMEA is not responsible for outages, policy changes, pricing changes, data handling, or functionality of third-party services outside ACMEA's reasonable control.
7. Acceptable use
You may not use ACMEA services, deliverables, website, payment flows, or communications channels for unlawful activity, unauthorized access, abuse of systems, malware, harassment, fraud, sanctions evasion, intellectual property infringement, or activity that could compromise security or service integrity.
ACMEA may refuse, suspend, or terminate work if a request creates legal, security, ethical, operational, or payment risk.
8. Confidentiality and data handling
Each party may receive non-public information from the other. Each party agrees to use reasonable care to protect confidential information and to use it only for the relevant business purpose.
Personal information is handled according to the ACMEA Privacy Policy. Payment data is processed by payment providers such as Stripe. ACMEA does not store full card numbers or card security codes.
9. Intellectual property
Unless a written agreement states otherwise, ACMEA retains ownership of its pre-existing materials, know-how, methods, templates, tools, and reusable components. The customer retains ownership of its pre-existing data, content, systems, and materials.
Rights to custom deliverables, source code, documentation, or work product are defined in the applicable proposal or written agreement. Transfer of rights may depend on full payment of all related invoices.
10. Limitation of liability
To the maximum extent permitted by law, ACMEA will not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages, including lost profits, lost revenue, loss of data, business interruption, or loss of goodwill.
To the maximum extent permitted by law, ACMEA's aggregate liability for a claim related to services is limited to the fees paid to ACMEA for the specific services giving rise to the claim, unless a signed written agreement states otherwise.
11. Changes to these terms
ACMEA may update these terms from time to time. The updated version will be posted on this page with a revised date. Continued use of the website, payment flows, or services after changes are posted means you accept the updated terms.
12. Contact
Questions about these terms, billing, payments, or support can be sent to contact@acmea.tech.
ACMEA TECH FZ-LLC, FDRK2400, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, UAE.